Angry customers of Sky TV have expressed their frustration after being unable to access Netflix due to an ongoing glitch affecting their Sky Q boxes. The issue, which has been persisting for several days, results in viewers encountering the 'red spinning wheel of death' when attempting to watch TV shows and movies on Netflix. While Sky acknowledges the problem and assures customers that it is actively working on a solution, no timeline for a fix has been provided.
Sky recommends two potential workarounds for affected viewers. Firstly, customers with a Multiscreen subscription may be able to access Netflix through their Sky Q Mini boxes. Alternatively, the broadcaster suggests a potential fix via a help forum on their website. Users are instructed to log into their Netflix account through a webpage and navigate to 'My Account'. From there, they should ensure that the 'Test Participation' option is switched off.
Despite these suggestions, frustrated customers have taken to social media to voice their dissatisfaction with the service disruption. Some users expressed frustration at being paying customers unable to fully utilize the service they are subscribed to. Others noted that accessing Netflix through alternative devices, such as gaming consoles, did not present the same issues experienced with the Sky Q boxes.
Acknowledging the inconveniences faced by customers, Sky emphasizes that users still have access to Netflix, albeit not through their Sky boxes. They urge customers to be patient as these technical problems often require time for resolution. Meanwhile, Sky has committed to working diligently to rectify the issue but has not provided a specific timeline for the fix.
As Sky TV customers eagerly await a resolution to the glitch, they remain hopeful that the broadcaster will soon restore their seamless access to Netflix.