A video showing a furious shopper expressing her dissatisfaction with Coles' new paper bags has gained significant attention online. In the footage, the woman angrily complains about the bag's flimsiness as her groceries and the receipt scatter on the ground. Coles, along with rival Woolworths, stopped providing single-use plastic bags in June to support environmental efforts. Despite Coles' claim that their paper bags can hold up to 6kg of groceries, this incident has raised doubts about their reliability.
The Queensland woman claims that her bag gave way even though she did not exceed its weight capacity. She also emphasizes that she is not alone in experiencing this problem and suggests that bags should not be sold if they cannot hold the weight they claim. The video has garnered nearly 100,000 views in just two days, sparking a mixed response from Australians.
While some individuals shared their own accounts of bag failures, others advised using more durable reusable alternatives. Criticisms of Coles' decision to charge for bags and the perceived lack of customer service were also expressed.
Coles has reiterated its assurance that their paper bags have undergone rigorous independent testing and can safely accommodate 6kg of groceries, including chilled and frozen items. The supermarket giant thanked customers for their support in adapting to the plastic bag ban and emphasized the importance of bringing reusable bags. Since the announcement in May, Coles estimates that they will eliminate 230 million plastic bags from circulation nationwide within a year.
In conclusion, this incident has added fuel to the ongoing debate about the suitability of Coles' paper bags. While the company stands by its claims, dissatisfied customers argue that the bags are not fit for purpose. As the transition away from plastic bags continues, it remains essential for supermarkets to ensure the reliability and practicality of alternative options.